Shipping Policy
Tulin Optimal Wellness
At Tulin Optimal Wellness, we prioritize safety, compliance, and convenience in every step of your treatment journey. Please review our shipping policy in full before placing your order.
1. Telemedicine Requirement
All clients must complete a telemedicine consultation with a licensed provider through our secure online platform. This consultation ensures your selected treatment is appropriate, safe, and tailored to your specific health goals.
2. Medical Clearance Required
A provider must grant medical approval before any order is processed. Once you are cleared, your payment method will be charged, and your order will be forwarded to the pharmacy for fulfillment.
3. Shipping and Fulfillment
Approved medications will be shipped directly to your home from a licensed compounding pharmacy.
Typical delivery timeframe: 3 to 7 business days
Shipping times vary depending on pharmacy processing and carrier schedules
Tracking details will be provided once available
4. Shipping Area Restrictions
We only ship within the state of North Carolina (NC).
5. Shipping Fees
Shipping fees, if applicable, will be disclosed during your consultation or at checkout. In some cases, shipping may be included in the cost of your treatment package.
6. Shipping Delays
While we work to ensure timely delivery, Tulin Optimal Wellness is not responsible for delays caused by the pharmacy, shipping carriers, or weather-related disruptions. We will communicate any known delays and provide tracking updates as available.
7. Order Modifications or Cancellations
Once an order is medically approved and submitted to the pharmacy, it cannot be modified or canceled. Please review your shipping address and treatment plan carefully before confirming your consultation.
8. Prescription-Only Medications
All shipped treatments are prescription medications and require proper medical approval. We do not ship or dispense medications without a valid provider-issued prescription.
9. Lost or Damaged Shipments
If your shipment is lost or arrives damaged, contact us within 48 hours of delivery. We will coordinate with the pharmacy to provide a resolution, which may include a replacement shipment or a follow-up consultation.
10. Order Completion Requirements
Orders are not considered complete until all of the following conditions are met:
Telemedicine consultation is completed
Provider issues medical clearance
Payment is processed successfully
Valid NC shipping address is confirmed
For additional questions or support, please contact our client services team before placing your order.
_edited.png){kind=small}
